Sunday, February 28, 2010
- I love it (this is sarcasm) when parents give their children some merchandise to keep them occupied and the child destroys it while the parents shop and then the parents just stick it on some random shelf and don't say anything because they know they are crappy. How is that different than stealing or vandalism? It's sneaky, willful destruction of the property of the store. And yet, if we want them to shop with us, we have to let it happen.
- There was a lady the other day reading the back of some plates and wanted to know why they could be labeled "Microwave Safe; will get hot in microwave" since, in her opinion, getting hot in the microwave made them unsafe. We talked in circles for awhile, her stubborn and confused, and then I tried to break it up with some humor. "Well, I guess it depends on your definition of safe." She did not laugh.
- OMG! Did you know that COTTON SHRINKS!! I did and so do most of my customers. So I am so surprised when they are surprised that this fiber does in fact have this quality. And what surprises me even more is that they care. So the tablecloth has an 8 inch hang instead of 9; why does it matter?
- Throws: rugs or blankets?
Quadro jug: plastic or glass?
Birthday coupon or buy local coupon?
So many hard questions.
- There was a little boy the other day wearing translucent turquoise glasses and matching turquoise shoes with an understated, simple raincoat. He was about 4, so he was small and cute, as were his accessories. I usually don't geek out too much over the way kids are dressed because most often it is some contrived outfit picked by the parents or typical "I dressed myself!" wackiness. But this kid was special. It was weird enough that you know a parent wouldn't have done it, but more awesome than most kids would dress themselves. And it was . . . inspiring!
- I want to go to Japan so that I can buy pink Le Creuset cast iron!
Here is my new favorite retail book. Well, it's not specifically about retail, but I have found it a useful tool when trying to sell people stuff that they want anyway. It is not manipulation; it is saying things in a pleasing manner and listening.
I borrowed it from my library on CD and it's amazing. I listen to a couple of chapters while I get dressed and I actually get pumped up to work.
I highly recommend this book to anyone that ever has to talk to other humans.