Even before it began, I couldn't wait for this day to be over.
3. I had an elderly couple return a teapot because it dribbled from the spout. They brought in pages from a website that showed how to make teapots that don't dribble. I'll get right on that first thing tomorrow and fax those to China.
4. Today I said "hello" to a woman that was in the store. "I'm getting a gift wrapped," was her response. Oh, okay, great, I say hi because it's my job, not because I want to buy you a drink or be best friends or sell you more things. When her gift wrap was brought up, she interrupted me when I asked if she needed a bag to tell me that she needed a bag because "it's going on a plane." Uh, I thought wrapped gifts are planes were a no-no, bad idea, waste of everyone's time. Well, more money for us.
5. Staring out the window into the street, I saw a nerdy white kid with dreads, slap scratching his dead like a dog. Eww.
Showing posts with label loss prevention. Show all posts
Showing posts with label loss prevention. Show all posts
Wednesday, April 1, 2009
Sunday, March 29, 2009
Shoplifter!
Yesterday while I was on my break, one of my co-workers stopped some guy from shoplifting a $1200 espresso machine. It was a classic case of larger items being stolen because they don't fit in bags and people just walk out.
Apparently he was acting sketchy and didn't know she was watching him. When he got within 8 feet of the door, my co-worker said something like "cool coffee maker, huh?" and she said he got the "oh shit! fight or flight" look. At that point he took the box over to the counter, caused a fuss because filters didn't come with the appliance, and decided not to "buy" it.
This sort of thing really pisses me off. We are a small store and if he had stolen the coffeemaker, we would have been in so much trouble. Management would have seriously bitched us out, brought back our worthless Loss Prevention woman, and reinstated the "greeter," a humiliating position because it makes our customers feel uncomfortable. "Am I at Walmart?"
We have already cut back on so much in order to save money during this tough economic time. Shoplifters are not just stealing from the store where I work, they are stealing from ME and taking money that is for my payroll.
There are different levels of Loss Prevention, different goals and techniques. I am down at the very bottom, on level with shoplifters. It is primitive, animalistic, and personal. I come to work so that I might have food, water, and shelter. So eff you shoplifters, I will not play stupid clerk so that you can steal luxury kitchen items. I can't afford them either, jerks.
Apparently he was acting sketchy and didn't know she was watching him. When he got within 8 feet of the door, my co-worker said something like "cool coffee maker, huh?" and she said he got the "oh shit! fight or flight" look. At that point he took the box over to the counter, caused a fuss because filters didn't come with the appliance, and decided not to "buy" it.
This sort of thing really pisses me off. We are a small store and if he had stolen the coffeemaker, we would have been in so much trouble. Management would have seriously bitched us out, brought back our worthless Loss Prevention woman, and reinstated the "greeter," a humiliating position because it makes our customers feel uncomfortable. "Am I at Walmart?"
We have already cut back on so much in order to save money during this tough economic time. Shoplifters are not just stealing from the store where I work, they are stealing from ME and taking money that is for my payroll.
There are different levels of Loss Prevention, different goals and techniques. I am down at the very bottom, on level with shoplifters. It is primitive, animalistic, and personal. I come to work so that I might have food, water, and shelter. So eff you shoplifters, I will not play stupid clerk so that you can steal luxury kitchen items. I can't afford them either, jerks.
Labels:
economy,
jerk,
loss prevention,
shoplifting,
small business,
survival
Subscribe to:
Posts (Atom)