Last week, I was talking to a woman in the store and introduced her to a product line that matched her described needs. I priced items out for her and helped her understand the options. She was very excited and it seemed like it could be a potential sale, except that she was from out of town and it would not make sense for her to buy it from us.
She seemed to feel bad about not being able to buy from us. Though it was slightly disappointing, she was very pleasant and I was glad to be helpful.
A few days later she called to let me know that she would be buying the product elsewhere, but she really appreciated my help and she wrote a positive Yelp review for us. I thought this was a very sweet gesture and a nice way to compensate for not being able to buy from us.
It made my week and reminded me that there are so many good people out there.
6-27-14 update: The customer did write the good review and several people have actually mentioned it! I really appreciate it. I want to believe that good begets good and this is a reminder! Thank you again! Sharing a GOOD experience is SO important!