Our store has a coupon in a book of coupons to encourage "shopping local." It's a pretty great coupon because you can redeem it on items that are not covered by our regular coupon. A strange thing that's been happening is that customers have returned items that they purchased using the coupons and they want the coupons back! Here is why it is weird: 1. I don't remember this happening before in all the years I have worked. 2. Who asks for a coupon back?
In the grown up world I live in, coupons come with limits: the amount you must spend or get to save, the quantity of product, how often, and how long. Sometimes these rules are flexible but often not. Don't worry; there will be another coupon. And sorry, but, if you choose poorly and return you item, we can't and won't reissue a coupon that was not issued by us in the first place so that you can try your poor taste again. It is the "yeh!" and "bummer!" cycle of every transaction, but reversed. ("Yeh, I'm buying this awesome thing that I totally need and want and I'm saving a little money with this coupon!" "Bummer, I really don't like it because I didn't actually think before making the purchase." "Yeh! I get to return it and get my money back!" "Bummer, I used my coupon in order to save at the time of purchase and now I am going back on it.") OH WELL.
For some reason this year, customers think the coupon is bus pass to savings and as long as you keep getting a transfer, you never have to pay that extra bit.
Tacky as hell and irresponsible to boot.
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment