This is one of the aspects of returns that I don't understand: when people feel comfortable returning grotty, well-used merchandise. Someone returned this back brush because it looked like this after a few months. Though you cannot see in the picture, the bristles are quite squished. I don't know if I damn or condone this behavior. I am trying to imagine how you get to a point where you can bring something small and disgusting back to a store without shame. I probably would have just thrown the brush away or put it in the compost or wood pile (wood handle! natural bristles!) and not bought the brush again if I wasn't happy with it. Maybe that is why I'm poor. Mmm. Things to think about.