Saturday, March 13, 2010
Yesterday a woman asked me to show her our teakettle selection. I gave her the tour, told her the prices, and then let her look. A few minutes later, she came up to me and asked, "Do they sell Le Creuset kettles at Macy's?"
I answered her honestly. "I don't know. I haven't been shopping for kettles there." Because why would I shop for kettles at a chain retailer and pay full price when I could shop at my local kitchen shop and employer and get my employee discount? And I don't feel that it is my job to know the prices and availability of a product that is sold in a million places around the globe. I am not the internet.
She decided to purchase a cheaper kettle from OXO. When I was ringing her up, she mentioned that she was on our "VIP list" (our mailing list) and wondered "if that did anything." I pretended that I didn't know she was fishing for a discount and told her if I put her name on the receipt, she would continue to get our mailings. I love playing dumb in situations like that because customers have to keep talking and actually vocalize their asinine requests rather than have me intuit them.