Last night I was at a little party at my friend's house. There was a girl there that had just quit her crappy job at a deli. She was full of food service horror stories, which in my experience are always more demeaning than retail stories because hungry people are scarier. I laughed and shook my head with each recount of mocha making, soup questions, and sprout mix-ups.
I have heard all of it before. I have lived it. I have told those stories. They still amaze and amuse me because customers never change. And delis never get smart and treat employees well, forever turning what seems to be a simple job into an exhausting, humiliating experience that traumatizes the young folk that are milled through.
Is this how it always has been and always will be? I had a vistion of customer service life as a giant snail shell and I bisected it with my mind and can see the spiraling inward to invisibility and the pattern for the same growth outward and forever. And we are somewhere on that coil but we don't know where and it doesn't matter anyway because this is just supposed to be a temporary job and when we are grown ups with careers, we will be nice to the service folk. Right?!?
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