I worked with some really great customers today. It still always amazes me how people ordering custom furniture make it sound like it should be so easy. "It's JUST like this, but bigger. How hard can it be? They just use templates, I'm sure." Except that you are asking for something for which they probably DON'T have "templates" AND they are trusting that the measurements you gave are correct. Terrifying.
Then I had a lady ask me to bubble wrap her dried dip mixture package. You know, just in case she drops it and the paper shatters on the way home. Herbs and spices everywhere!
Whenever we are closing, I always wonder what people think the proper closing procedure should be, choices in my scenario being 1. closing time, buy your stuff and get the hell out as soon as possible. Better yet, don't come in at closing. 2. if you come in at 1 minute to closing you should get all the time you need to browse and shop, Costco style (or at least what I was told was Costco style. I could just be perpetuating rumors).
I have written about this before and I still maintain that you should not go into a store to browse if they are closing soon and if you are there after closing, you should get the hell out. People want to go home. Though I'm sure they exist, I have yet to meet someone that is thrilled by surprise after hours work, whatever their profession. People need to go home, or at least do something else. You've had a long hard day, filled with frustration and satisfaction? You are hungry, need to kick your shoes off, have a drink, or do your hobby? Well that's too fucking bad. You should be thankful for this customer and their business because they told you so!
Now I'm at home having a delicious beer and blogging.