I went to work yesterday chipper and with a positive attitude, though anxious because I had a lot of errands to run on my lunch break.
Two of the earliest customers were Canadian woman, friends, shopping together. They were dressed up for a day out and one of them was dancing as she shopped and singing along with the oldies music that we were playing. It reminded me of one of the model quotes in the Boden catalog I'd been looking through the night before. Something like, "if I could go back in time: I would dance more." And why not?, I thought as I watched the customer shimmy through the aisles. Dancing is fun, right? Ladies love to dance. Look at how the customer is having so much fun!
I rang up the dancing lady. While I was wrapping her glass jars in paper to cushion them, I felt spiritual and sisterly; why shouldn't we dance when we want to and be a little wacky? We have so little time in life. Why shouldn't I be happy for womankind when they can grab some moments of joy and dance and sing?
Then I realized I was still at work. It had become busy all of a sudden and I was by myself, so I helped people in the order I saw them appear. My co-worker came and helped me ring everyone up. Dancing lady was at the counter again. Her bags were on the counter in front of her.
We are not sisters, dancing lady and I; she is the customer and I am the clerk. So why should I be surprised when she too took on a bit of superior attitude when I asked if she needed anything else? Her response, though seemingly harmless, was terse and seemed to say "do not attempt to KNOW what I NEED, retail store worker."
I do not know if I over-analyse every word that comes out of customers' mouths or if I have become very good at reading people and detecting lies and fake emotions.
I can help the next person in line!