When an expensive pan boasts a Lifetime Warranty, it is considered a selling point. But the LTW can also be a major pain in the ass, like when an angry father comes in with his 15 year old LTW pan that he didn't even buy at your store and demands a new one just because your store is a vendor of the pans and it HAS A LifeTime Warranty!!!
Yea. I had this happen today. But I stood my ground and read the Return Policy and manufacturer's LTW rules. Like, the customer has to call the company. This did not make Daddy happy. He whipped out his fancy ass phone and called them, then got pissed that it was 8pm in the Eastern U.S. When I repeated the rules, he told me how "it didn't used to be that way!! You used to just be about to walk into a dealer and return your pan!!" Which made me think 1. hmm, this is not the first time he's done this, and 2. duh. that is why they have changed their return policy. And, Daddio, policies fucking change. Maybe your 15 year old pan does have a lifetime warranty, but they can change the way you go about "refreshing" your pan.
I've seen your type before. Take some buyer's responsibility. Oh, and did I mention that he actually called his mother in front of me? Because the pan was a gift from her? And, mocking me, asked if she had the receipts from 1995 just because I asked if he had his receipt?
Go to hell, pops. And take your Lifetime Warranty with you.