I am the sort of person that does what they say they are going to do. I really pride myself on that. The problem with this in the retail world is that sometimes you have to wait on other people. So, sometimes I tell a customer I will check on something and call them back, but it takes awhile because i have to ask the person that will ask a person who will perhaps have to call China and get an answer.
Customers! Do not assume I forgot about you. I probably did not. I have just been running around all day, trying to find a moment when I could call and pacify you and your inquires. And if it is bad news, I am probably trying to aim for a time when you will be a work and I can leave the bad news on your voicemail so you can take your initial anger out on the phone and not in my ear. I will take your second wave anger thank you.