Sometimes I forget that there are a lot of different realities. For example, I think it would be obvious that if something is being custom made, it will probably take longer to make than something which is not. There are people, though, that have things custom made and do not see it that way. That person might tell me how easy it should be to make their custom piece, even though they have no experience or knowledge in the making of these items.
And sometimes people have ideas about how a thing should be, despite written and photographic proof that they are wrong, like thinking a double boiler gadget should come with a lid, even when the picture on the box shows it without a lid and I call the company that made the product to check that there was no included lid. When we look at the box together, a delusional person might say, "See! A lid!" and all I see is a picture of a double boiler full of melted chocolate because that is the subject of the photograph.
I bet it is terrifying to work at the Department of Licensing.