This week was interesting because I caught TWO crazy coffee maker phone calls. Both of the calls were aggressive, angry males. Both of them questioned my expertise. When I gave an answer meant to lighten the situation, they became even more aggressive. They were taking the whole "I'll be the one asking the questions!" VERY VERY SERIOUSLY to a point of riducousness. Both calls were asking extremely vague, hypothetical questions which could not really have a firm answer and then getting very mad at me for not telling them exactly the answer that they wanted to hear. I tried the honesty tactic and they cut me off, telling me I was trying to take advantage of them.
Ugh. I cannot even write about it anymore. They were SO VILE and HATEFUL and RIDICULOUS. Their questions were STUPID and they were ABUSIVE! My first instinct was to be upset over a potential lost sale, but when I think back on it, I am glad they didn't shop with us because they were awful and hateful before they even had any merchandise. I don't want them bringing their hate into the store.