1. Our store is in a small town and a lot of people know the owners. Small enough that a lot of people know them, yet large enough that many customers do not, so the ones that do know the owners, even just by name, feel that it is okay to name-drop and request special discounts for no real reason. They will make the most awkward and confusing statements, just so they can somehow work in one or both of the owners' names. Their real friends and associates do not ask for discounts. They pay full price in order to support the business and when they are given a discount, they are thankful, humble, and gracious. Don't name-drop for any reason. It's assy.
2. The last customer of the day was still in the store after we were closed. She was taking her time, telling us how she was from Canada and making weird returns and repurchases so that her receipts would look better at the border. Then, after pulling all those weird moves, she paid for a large portion of her purchase with loose change. Paying with loose change is sketchy. It is always annoying, but sometimes it is okay if the clerk is not doing anything else and you are not causing any long waits. Closing the store in a timely manner is just as important for our budget as selling gadgets and whatsits. Treating a closed store like your after hours shopping experience is not okay. Although, I might keep the store open for Oprah.
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I don't actually mind the people with loose change because there are probably worse people to deal with...although I have had someone come in with a massive jar of loose change and expected me to count it out :-(
ReplyDeletePaying with loose change is tricky. In this case, it was bad because the woman was purposely keeping us there after the store was closed. She paid for part of her $200 order with a card and another part with loose change. If this transaction had happened in the middle of the day, it would have been annoying, but not rude.
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