I wish someone would hurry up and translate and publish this book so I can read it. Trying to read the blog in a language I don't know is pitiful. All the humor and poignancy is lost. I was reading a couple of snippets and I had a thought. It amazes me how people EVERYWHERE are jerks to clerks. Almost everyone (except the occasional delusional freak) that has worked a service job will have similar horror stories of abuse, disrespect, and ingratitude. Why is it that we feel this is okay? And why does it still go on? When I am working it seems like maybe those people have never been in my position and that is why they act the way they do. I think I am wrong. While there are people that haven't worked a job like mine, there ALOT that have had similar or worse jobs. Do people forget? Do they feel that because their clerk days are behind them, it is their time to be the needy jerk?