Today a mother and young adult daughter were in the shop and wanted a certain candle. We were out of it. After scrounging around to see if we had more, I discovered we only had a couple of tester candles. I didn't sell her the testers because:
1. I was told by my manager and a fellow employee that they were not for sale.
2. We need the testers for different sized candles in the same scent that we still have in stock.
3. They were extremely dusty.
I seriously considered just being naughty and selling her the testers, even though they are labeled "testers not for sale," but I really didn't want a sketchy, inferior product leaving the store with my name attached to the receipt for all eternity.
I politely told her that I would love to take her name and number and call her when our fresh shipment arrives. Then she used her snooty diva mother princess voice to inform me that "this was the fourth time" she had been in and we had been out every time and that she "would not be back." I splurted out some final statement on how unfortunate our shipment pattern with that company is and turned away. I was not going to give her the satisfaction of seeing me grovel for her patronage.
Because she is wrong. Even if she has actually been in four times, her argument is faulty. When was she in the store? If it was four times in the past 2 weeks, we did not have the candles. She did not look at the candles and she did not know which scent she wanted; all she knew is that she wanted a large one. So we COULD have had the scent she was looking for in a smaller candle, which is not the same as being COMPLETELY out.
Of course, I just hate her attitude. And it is almost laughable to think that by verbally spanking a low ranking clerk you are going to get what you want. By threatening that she will never come back to the store, I am supposed to get scared and pull a secret stash of candles out of my ass, or at least report to the boss that a nameless high-maintenance lady that didn't buy anything wants us to get more candles here more quickly.
Bitch, I followed procedure! Learn to use the internet like the rest of the world and get your damn stink candles online! And I think I am not the only clerk that would like to tell you:
Please don't come back!!